Support Channels

WPBase provides technical support exclusively for purchased products through our official support desk. To submit a support ticket, you must provide a valid, active license key for the product in support form.

In addition to the support desk, we provide useful resources to help you configure and use our products. You can find documentation, tutorials, and FAQs directly on each plugin or theme page.

We do not provide support via social media. In some cases, we may request temporary access to your WordPress installation to investigate an issue. Please note that all data shared will remain private and will be used solely for troubleshooting the reported problem.

Support is provided only for the website where your license key has been activated.

Scope of Support

Support includes:

• Installation guidance
• Bug fixes
• General problem solving with features as described on the product’s official sales page

Support does not include:

• Solving issues caused by third-party plugins or themes not developed by WPBase
• Integration with plugins or services outside our framework
• WooCommerce configuration (shipping, taxes, payment gateways, email templates, or unrelated settings)
• General WordPress support (please use the WordPress.org forums)
• Adding new features or extending existing functionality
• Design or cosmetic changes (colors, images, layouts, etc.)
• Custom Development or Advanced Customization
  Please note that product support does not include custom development or extensive modifications. However, our team is available for hire to tailor the plugin to your specific needs. You can request custom development through our Hire Us form.

Support Hours

Our support team is available from Monday to Friday, 9:00 am – 3:00 pm (CET). We aim to respond as quickly as possible, depending on the number of requests in the queue.

Bug Fixes

It is our commitment to fix product bugs as quickly as possible after they are reported. Whenever possible, we will provide temporary fixes through our support desk, followed by an official update to the product package.